Numerous
reasons can lead to that problem, let's cover the most frequent ones:
1.
Maybe the battery of the Pictar is dead.
If
the blue light indicator does not turn on while pressing any button - then the
battery should be replaced for the grip of charged for the stick. If it does turn on - try the next step.
2.
Pictar is working on sound waves. Sometimes, there are background apps that are
using the microphone of your smartphone and can disturb the Pictar's
functionality, or devices that are connected to your phone. Make sure to close
such applications and disconnect the devices (for instance - hearing aids that
connects to the phone).
Also,
check that your phone is not on "power saving mode" (can occur
automatically when the battery is low).
3. A
lot of time, when users are having issues with Pictar - it has to do with
permissions to the Pictar app.
Take
a look at the attached video, and make sure that the Pictar app has permissions
to your phone's:
1. Camera
2. Mic
3. Writing in camera folder
4.
Resetting Pictar can also help:
-
Delete Pictar app from your phone.
-
Remove Pictar’s battery. Wait for 2-3 minutes (important!)
-
Enter the app store and download Pictar app again.
-
Insert Pictar’s battery back to its place. Make sure it’s fitted
correctly.
- Turn on the app.
