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PictarWorld Refund Policy

Returns 

If for any reason you find that the Pictar product does not work for you we will accept Pictar product returns 60 Days from ship date. We only accept returns for products purchased on www.pictarworld.com. We are unable to accept returns or provide refunds for Pictar products purchased elsewhere. Please send email to [email protected] to get a return shipping address. Please include the following information:

  • Your name
  • Your order number
  • The product(s) being returned
  • The reason for the return

Note:

If your product is damaged or defective, please send email to: info@pictarworld.com with your complaint – DO NOT request to “return” a product covered under warranty. You will be required to send the product back to the nearest Pictar warehouse along with the RMA number before a return or exchange can be an issued. 

Pictar does not refund the original shipping costs on returned orders. The customer is responsible for any shipping charges or insurance costs. Please return the item to us in its original condition with the original product packaging. We recommend to return the product for refund using a traceable method of shipping. 

Upon receipt of your return, our warehouse will inspect the condition of your product. A credit will be processed within 5-10 business days of the receipt of the product at our warehouse. It can only be in the form of a refund to the original credit card used to make the purchase via Paypal. 

Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

To complete your return, we require a receipt or proof of purchase. 
Please do not send your purchase back to the manufacturer. 

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected] 

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: 102 Mc naamra, spring valley NY 10977, United States. 

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

Shipping 
To return your product, you should mail your product to: 102 Mc naamra, spring valley NY 10977, United States 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.